Frequently Asked Questions
Everything you need to know about upgrading your home with Access Denied.
What is the standard shipping timeframe for furniture items?
Most of our home decor and furniture pieces are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days to arrive at your door.
Do you offer international shipping?
Currently, Access Denied ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.
What is your return policy for home accents?
We offer a 30-day return policy on all items in original condition. If your piece doesn't fit your space perfectly, you can initiate a return through our online portal for a full refund, minus shipping costs.
Are your products covered by a warranty?
Yes, all Access Denied furniture items come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Affirm.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's website so you can monitor your delivery in real-time.